- Center LSOM연구센터(구 서비스로지스틱스센터)

- Date 금요일, 3월 21, 2008

- Information

발표주제:

The Impact of Simulation Training on Call Center Agent Performance: A Field-Based Investigation

발표자 이름:

Nagesh N. Murthy

발표자 소속:

Decision Sciences Department, Lundquist College of Business, University of Oregon