고려대학교 경영대학 경력개발센터 에어비엔비 코리아 : 직원 채용 공고

채용구분

신입, 경력

채용마감일

채용시 마감

채용마감 여부

마감

회사

에어비앤비코리아(유)

모집부문

Customer Experience

세부사항

Customer Experience Lead

1.  채용형태 (정규직/계약직/인턴 등) : 정규직
2.  모집인원 수: 0 명
3.  채용대상 (졸업자, 졸업예정자, 재학생 등): 졸업자
4.  경력 유무(신입/경력, 경력이면 몇 년 이상의 경력인지): 경력자
5.  접수마감일자: 채용시
6.  업무내용:
     We are only looking at candidates who are fluent/native speakers and writers of Korean (in addition to English).

Ensure employee happiness by creating team connection, communicating direction and goals, providing regular performance feedback and developing members of the team to ensure career growth.
Keep up with day-to-day management duties such as scheduling, shift approvals, team and one-on-one meetings.
Act as primary owner of team workflows (how customer issues are routed and resolved); have a working knowledge of all workflows and train and coach employees to ensure they are followed.
Constantly evaluate workflows and find ways for them to be more efficient, relevant and valuable both internally and externally
Understand the top user issues and make recommendations to improve Airbnb products and policies; support team in being the voice of the customer to the rest of the company.
Stay connected to the customer by spending at least one hour/week working on tickets and handling occasional escalated issues.
Drive team to meet and exceed metrics expectations; understand how to leverage the team to improve outcomes and take action to meet goals.
Able to balance and prioritize the above based on seasonality and the needs of customers, team and Airbnb.
Lead and/or participate in projects outside of the scope of your department, as assigned by your manager.

7.  채용진행방법: 서류 전형 후 면접 전형
8.  제출서류 및 문의처: 웹페이지 참조
9.  접수처(우편, 방문법수, 이메일 접수 등): www.airbnb.com/careers/departments/position/67017
10.복리후생:

2000 yearly employee travel coupon

Competitive salaries

Apple equipment

And much more!

Customer Experience Specialist

1.  채용형태 (정규직/계약직/인턴 등) : 정규직
2.  모집인원 수: 0 명
3.  채용대상 (졸업자, 졸업예정자, 재학생 등): 졸업자, 졸업예정자
4.  경력 유무(신입/경력, 경력이면 몇 년 이상의 경력인지): 신입
5.  접수마감일자: 채용시
6.   업무내용:

Provide friendly and efficient service to the worldwide Airbnb community.
Be a first point of contact to handle and resolve customer complaints.
Respond professionally to inbound phone calls, including urgent situations.
Identify and escalate issues appropriately.
Compose thoughtful and accurate messages or customize prepared responses to customer emails.
Research information and troubleshoot problems using available resources.
Arbitrate in situations between users.
Monitor and control numerous concurrent tasks in tandem.
Proactively and independently work to meet targets and goals.