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Job Function
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Institutional Trust
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Metropolitan Area
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Seoul
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Full-time/Part-time
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Full-time
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Job Description
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The Client Liaison Associate is responsible for day-to-day liaison of client relationships.
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Major Duties
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Acting as focal point of contact for clients, responding to client inquiries, and coordinating with appropriate internal parties to ensure resolution of issues.
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Working with relationship managers to actively manage clients’ expectations, participate in strategic planning for client relationships and keeping relationship manager informed of all significant service issues.
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Verifying and coordinating client invoicing.
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Providing effective assistance and research on delivery systems.
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Acting as contact point and liaising with internal colleagues for servicing of client’s needs.
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Identifying process improvement opportunities and operating efficiencies.
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Documenting administrative procedures.
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Assisting relationship managers and Chief Representative with special projects as needed, including researching projects.
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Knowledge/Skill
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Knowledge of global custody products and services usually acquired through related work experience is desirable, particularly on financial instruments and investment accounting.
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Analytical skills are necessary to understand and translate client requirements into deliverables.
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Problem solving and organizational skills are required to research and resolve inquiries and manage conflicting priorities.
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Good interpersonal skills are essential to successfully service clients and to maintain good working relationships with internal colleagues.
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Good written and verbal communication skills are essential.
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Good working knowledge of Microsoft Word, PowerPoint and Excel is desirable.
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Experience
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• Minimum 5 years working experience in a related banking industry.
• Strong operational experience from investment management or custody, asset management and fund management house is advantageous.
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