Job
Employment type
- Full-Time Experienced
Recruitment expiration date
- 2023/04/14 23:59
Recruitment expiration status
- Closed
Company
- Deutsche Bank
Job Function
- Corporate Bank - Client Implementation Specialist
Details
지원마감일: 2023.04.14 (금)
포지션: Corporate Bank - Client Implementation Specialist
Job Description:
Details of the Division and Team:
The Implementation & Client Service Officer is dedicated to delivering an excellent client service experience, striving to enhance existing relationships through improved service and developing a service model and reputation that attracts new clients. They deliver customer driven solutions which contribute to the profitability and growth of their dedicated client base. They assist with client issues independently, proactively and efficiently to the satisfaction of the client, under the guidance of Client Service Managers(s) and Specialist(s). They offer feedback to and share best practise with team members as required so that their individual and collective performance meets the current and future needs of the Bank. In some cases they support preparation of on-boarding initiation, liaising with clients, Sales and Operations to obtain information to satisfy internal policies and external legal/regulatory frameworks.
Your key responsibilities:
- You will be the main point of contact for Cash Management client on daily operation and service request.
- Handle client’s inquiry on Accounts, Transactions , Internet Banking & other Cash Products related
- Lead clients through end to end client implementation request and relevant support.
- Collaboration with the client and coverage team to develop and execute an implementation plan, establishing clear expectations and providing transparency of timelines using project management principles and practices
- Comfortable interacting with technology teams ( Product team, Technical support team)
Your skills and experience:
- Minimum 5 years of relevant industry experience in Implementation or Client Service function, including client facing roles and preferably within Banking sector
- Extensive working experience mainly in Client Service or Implementation of the Banking sector
- Comprehensive knowledge in Cash Management and Transaction Banking
- Strong organizational skills and interpersonal skills to communicate with internal and external stakeholders effectively
- Bachelor’s degree
- Fluency in Korean and English ( written / spoken)
How we’ll support you:
- Flexible working to assist you balance your personal priorities
- Coaching and support from experts in your team
- A culture of continuous learning to aid progression
- A range of flexible benefits that you can tailor to suit your needs
- Training and development to help you excel in your career
About Deutsche Bank
Deutsche Bank is the leading German bank with strong European roots and a global network. We’re driving growth through our strong client franchise. Against a backdrop of increasing globalization in the world economy, Deutsche Bank is very well-positioned, with significant regional diversification and substantial revenue streams from all the major regions of the world. We serve our clients’ real economic needs in commercial banking, investment banking, private banking and asset management. We are investing heavily in digital technologies, prioritizing long term success over short-term gains, and serving society with ambition and integrity. All this means a career packed with opportunities to grow and the chance to shape the future of our clients.