• Job number556588
• Date postedDec 5, 2018
• Travel0-25 %
• ProfessionBusiness Programs & Operations
• Role typeIndividual Contributor
• Employment typeFull-Time

Business Group Info:

The Partner Business Management team is chartered with helping Microsoft become more proactive and efficient in landing operational change with our managed partners. The Partner Business team, inside Asia Pacific Operations Center, (based in Singapore) is the organization responsible for:

• Enabling the partner ecosystem to transact in our new Go-To-Market motions
• Providing Program & Policy subject matter expertise & influencing future capability & design through insights
• Developing readiness plans to be delivered through a community model, including adoption & usage of self-serve tools to consume content
• Ensuring continuous improvement of our partners' operational performance
• Strategic partner management & interaction to accelerate their transformation to Cloud

If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works and plays, then we invite you to learn more about Microsoft Operations - and the value we deliver across Microsoft and to our customers and partners. We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development and recognizes and rewards great work.

We make doing business with Microsoft easy.

Responsibilities

The Partner Business Manager (PBM) role is an Individual Contributor based in Seoul/ Singapore/ Beijing and is a key enabler to drive operational excellence and readiness in our large managed partner ecosystem. The candidate would be working with cross-functional international teams (often virtual) comprised of full-time employees.  In this role, you will have the opportunity to influence change, drive results through insights & build stakeholder relationships.

The expected impact from this role includes:

Partner Enablement and Change Management (Launch)

• Creating a framework for partner engagement through a 1-to-many community model to provide right information at the right time
• Delivery of Partner readiness and enablement for new Go-To-Market motions (e.g. new products, services, offerings)
• Based on customer & partner feedback, provide critical, business impacting insights to influence Design, & Customer or Partner Experience

Continuous improvements through data-driven insights 

• Gather quantitative and qualitative insights from Subsidiary stakeholders and Partners to improve processes, capabilities, programs, and/or readiness content
• Continuous monitoring of partner effectiveness & driving remediation plans
• Influence policy changes and optimization that allows customers & partners to do business with Microsoft easily

Policy & Program Inputs

• Provide consultation to peer groups consisting of Operations Deal Managers and BPO Support teams on complex policy and program related matters & be responsible for approving exceptions
• Support critical month-end and quarter-end rhythms through such policy exceptions allowing deals to get processed

Stakeholder Engagement

• Working with Subsidiary One Commercial Partner (OCP) team to determine Partner engagement plans, enablement opportunities and align on strategic imperatives

Qualifications

Basic Qualifications:

• Education: Bachelor’s degree in a Business-related field (Operations, Accounting, Finance or IT) or equivalent experience. Masters Degree desirable.
• Fluent  in BOTH Korean and English is a requirement, even if the role is based in Singapore

Skills & Abilities:

• Ability to develop creative solutions to complex problems by applying knowledge and judgment to identify approach and methods 
• Self-driven, highly-motivated, and innovative.
• Both the passion and the ability to achieve exceptional results, tackle ambiguity, and match a fast-pace of delivery with minimal supervision.
• Exceptional ability to influence without direct authority.
• Exceptional verbal and written communication skills & ability to build solid relationships with individuals at all levels, in multiple geographies and business functions, both internally and externally

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.