일반채용정보
채용구분
- 신입
전형유형
- 정기채용
채용마감일
- 2013/07/14 00:00
채용마감 여부
- 마감
회사
- (주)나이키스포츠
모집부문
- Sales (CS Rep.)
세부사항
나이키 Sales 부서 신입 채용
< Sales : CS Rep. >,키워드: 영업, 오더입력
1. Job title: CS Rep. (신입-사원)
2. Job description:
(40%) Order Management
-Track and maintain orders ensuring accurate and timely delivery of products to accounts.
->Responsible for retailer’s order entry and adjustments.
->Responsible for daily activities of order management for customer and sales focused.
->Answering inquiries of customer related to orders and product
->Analysis and provide the order related report
(10%) Customer Claim Management.
-Drive resolution of account issues thru problem solving, escalation and collaboration with internal and external stakeholders. Ensure proactive
-Direct interaction with retailers via phone, e-mail and chat in order to resolve issues, facilitate order placement, or answer questions
->Investigating, initiating and resolving claims involving in orders.
->Active communication to solve problems with related teams
(35%) Effective communication skill
- Provide premium customer service through professional, timely and accurate communication. Answer in-coming emails and calls from retailers, sales
->Deliver clear and appropriate information to customer and related teams
-> Verbal and written communication is clear, concise and effectively conveys intended message
-> Network with customers to understand and support their business through CS communication tools
(15%) Understanding Product flow and Nike Business Knowledge.
-Provide proactive information to stakeholders through reporting and analysis to ensure product flow and issue resolution.
->Responsible to acquire working knowledge of all NIKE products by attending product presentation, reading literature and through proactive contact with Sales and Business
->Focus on consistency of core NIKE policies and procedures to enhance CS performance.
3. Requirements
-Proficient in MS Office (Excel, PowerPoint etc.)
-Good (English) Communication skill both verbal and written
-Bachelor’s degree
-제출서류 : 국영문 이력서, 자기소개서 (하나의MS Word파일로 메일 제목 및 파일명=> 성명_CS Rep.)
-제출: HR.NikeKorea@nike.com
-제출기한 : 07월14일 (일)